Return & Refunds

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We understand how important it is to love what you buy! If for any reason you are not satisfied with your purchase we will be more than happy to take it back. Please note, all items may be exchanges. We just ask that you meet the following requirements:

-The cosmetics must be unworn 

-You must have your original merchant receipt 

 

Contact us within 7 day of receipt of package using the contact  form provided above, so we can email you the order#, along with shipping information.

 

Order # is required for the return/exchange.

 

(We cannot accept exchanges without order numbers.) 

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Payments

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-All Shipping charges are non-refundable (unless the order is damaged, you will be refunded for the shipping cost)

-Lilac Cosmetics inspects all merchandise for defect damage, and discoloration poor to shipment so it is the customer's responsibility to contact us immediately about any imperfections.

 

All payments are secured by PayPal.